Document Type : Research Paper
Authors
1 phd in tourism
2 2. Full Professor, Tourism Management Department, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran
3 Full Professor, Faculty of Management and Accounting, Tabataba'i University, Tehran, Iran
4 Department of Urban and Regional Planning , School of Social Sciences , Allameh Tabatabaii University , Tehran.
Abstract
Conflict is inevitable among stakeholders in tourism destinations. For this reason, conflict management has been the focus of tourism researchers; therefore, it is necessary to present an overview of studies conducted in this field and identify areas that require effort. Accordingly, the aim of this article is to identify and explain approaches and study gaps in the field of conflict management in specific tourism destinations such as protected areas. This research is inductive in terms of its fundamental objective in terms of approach and in the form of qualitative research and a systematic and comprehensive review method. The statistical population of this research includes articles, books, and dissertations published in reputable foreign and domestic databases between 2000 and 2024, from which 78 studies were selected after three stages of screening using a purposive sampling method. Data analysis is based on approaches based on the replication of secondary sources. The research findings are categorized into three sections: causes of conflict, characteristics of conflict, and how to manage conflict. By combining the extracted concepts, a conceptual model was presented in which compromise, social capital, compromise and consensus, creating social organizations, communicative action are among the most important components for managing conflict in tourism destinations. The extracted conceptual framework can be a basis for future research in this field of study.
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