In collaboration with Payame Noor University and Iranian Geography and Urban Planning Association

Document Type : Research Paper

Authors

1 Ph.D. in Tourism, Allameh Tabataba'i University, Tehran, Iran

2 Professor, Department of Tourism Management, Allameh Tabataba'i University, Tehran, Iran

3 Professor, Department of Management and Accounting, Tabataba'i University, Tehran, Iran

4 Professor, Department of Social Science, Allameh Tabataba'i University, Tehran, Iran

10.30473/psp.2025.72973.2749

Abstract

Conflict is an inevitable phenomenon among stakeholders in tourism destinations. Consequently, conflict management has garnered the attention of tourism researchers. Therefore, it is necessary to address this by representing the overall map of studies conducted in this field and identifying areas requiring further effort. Accordingly, the aim of this paper is to identify and explain the approaches and research gaps in the field of conflict management in specific tourism destinations, such as protected areas. This research is fundamental in terms of purpose, inductive in approach, and conducted as a qualitative study using a scoping and systematic review method. The statistical population of this research includes articles, books, and theses published in reputable foreign and domestic databases between 2000 and 2024, from which 78 studies were selected using purposive sampling after three screening stages. Data analysis is based on approaches that involve the recurrence of secondary sources. The research findings are categorized into three sections: reasons for conflict occurrence, characteristics of conflict, and how to manage conflict. By synthesizing the extracted concepts, a conceptual model was developed in which compromise, social capital, collective action, self-organization, and participatory action are among the most important components for managing conflict in tourism destinations. The extracted conceptual framework can serve as a basis for future research in this field of study.

Keywords

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